At Mission Essential Gear LLC, we want you to be completely satisfied with your purchase, whether it came from one of our retail partners or directly from us.
Please let us know, preferably within 30 days of your purchase if you have questions about a replacement, return or refund of your purchase so we can make it right.
Select items on our site are not available for return due to the health and safety of the product use.
Please contact us should you have any questions, comments or concerns at firstname.lastname@example.org
MISSION ESSENTIAL GEAR LLC PRE-ORDER POLICY
Pre-order means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your size in the pattern of your choice before the item arrives with us.
Please kindly note, pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another color/pattern/garment/size which is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.
The benefit of purchasing pre-order items is that you will secure your color/pattern/garment/size without risking the item becoming sold out shortly after we list it online.
Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
Mission Essential Gear LLC is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after pre-order when your items are available for shipping.
You will proceed through the check out as usual & make full payment when making a pre-order. Your order will only be shipped upon arrival of the ordered pre-order item/s.